1.1 What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items (except on-sale items) within 14 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
1.2 How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
1.3 Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
1.4 Do you have a physical store?
We previously had a physical store, but we made the difficult decision to close it and focus on selling everything we have left from our warehouses. While we no longer have a storefront, we’re still here to bring you high-quality fashion with free shipping and returns, so you can shop risk-free.
2.1 What size should I order?
We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information. If you find yourself choosing between two sizes, opt for the bigger one.
2.2 What is the material of this product?
The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.
2.3 Can I see this product in other colours?
If the product is available in other colours, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.
3.1 What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
3.2 Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4.1 How long does shipping take?
Shipping time varies depending on your location. Please refer to our shipping policy for more details.
4.2 How much does shipping cost?
Shipping cost is free for all customers. No minimum purchase required.
4.3 Do you offer free shipping?
Yes, we offer free shipping on all orders.
4.4 Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5.1 How can I contact customer service?
You can reach our customer service team by emailing info@icon-wellington.com.
5.2 What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm.
5.3 How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@icon-wellington.com.
